when your order has been dispatched, please check your SPAM/Junk box just incase it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on email@example.com and we can give you real time information on whether your order has been dispatched or not.
When your order has been dispatched we send and email with the tracking number of your order, please check your SPAM/Junk box just incase it slips in there. If you cannot find it, contact us ad our team will help you.
Products are generally shipped from our international warehouses. Orders generally take anywhere from 1 to 4 weeks* for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. We offer a Money Back Guarantee if your item is not with you after 45 working days from dispatch. Find out more about our Money Back Guarantee HERE
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. Other reasson is we try to rreduce our delivery time as much as possible and as soon one product is ready, we put it on the way. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For further information, contact us
Please see our Returns Policy. All returns must be in original condition with packaging intact.
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
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